Refund policy

Refund Policy

Zacharia Associates Refund Policy

Thank you for shopping at Zacharia Associates. We want you to be completely satisfied with your purchase. If you are not entirely happy with your products, we're here to help.

Refund Eligibility:

  • To be eligible for a refund, please ensure that the item is unopened, unused, and in the same condition that you received it.
  • The refund request must be made within 24 hours of delivery.
  • Customized or personalized items are not eligible for refunds unless there is a defect or error on our part.

Refund Process:

  1. Contact our customer service team at [sales@zacharia.org.uk] with your order details and reason for the refund request.
  2. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  3. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Non-Refundable Items:

  • Gift cards are non-refundable.
  • Sale items are non-refundable.

Contact Us:

If you have any questions about our refund policy, please contact us at [sales@zacharia.org.uk].